Add-on, extension, or plug-in doesn't appear in Windows > Extension menu
If you experience installation issues with Adobe Add-ons, you can download and use the Extension Manager Command Line tool (ExManCmd).
To learn more about using the Extension Manager Command Line tool, see Working from the command line.
Solution: Install Adobe Add-on using Extension Manager Command Line tool
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Click the link below for your platform to download the Extension Manager Command Line tool. Then unzip it to a new folder named ExMan_root.
Using the Creative Cloud desktop application, install or uninstall any Adobe application to refresh the list of installed Adobe applications in the Extension Manager database.
Go to creative.adobe.com/addons/my_addons, and locate the Adobe Add-on that has installation issues.
On the “Where to find it” tab, click Download using Extension Manager (at the bottom of the page).
When the Adobe Add-on .ZXP package has finished downloading, copy it to ExMan_root.
Close any open Adobe applications that are compatible with the Adobe Add-on. (See the list of compatible applications in the Add-on description on the Adobe Add-ons site.)
Open a command shell (Windows Command Prompt or Mac OS Terminal). Then, go to the ExMan_root folder and run this command for your Adobe Add-on, substituting myaddon.zxp with the name of the .ZXP file you downloaded.
ExManCmd.exe /install myaddon.zxp
./Contents/MacOS/ExManCmd – -install myaddon.zxp
To verify the installation, use the following command:
ExManCmd.exe /list all
./Contents/MacOS/ExManCmd – -list all
ExMan Command Line Tool
If you experience installation issues with Adobe Extensions, you can download and use the Extension Manager Command Line tool (ExManCmd).
For information about using this tool, see https://helpx.adobe.com/extension-manager/using/command-line.html
Download the ZIP file for your Operating System and unzip it to a folder of your choice. We’ll call it ExMan_root.
1. Use the Creative Cloud desktop application to install or uninstall any Adobe application, in order to refresh the list of installed Adobe applications in the Extension Manager database.
2. On Listing Detail Page, Click on Download/Install another way in the blue dialog box – or From MyExchange, click the Install Issues? to the right of the extension you want to install.
3. Click Install Issues? at the right of the page.
4. Click the blue download button.
5. When the download of the add-on’s ZXP package is complete, copy it to ExMan_root. Let’s call it myextension.zxp.
6. Close any Adobe applications that are compatible with the Extension.
7. In a command shell (Mac OS Terminal or Windows Command Prompt), go to the ExMan_root folder and run this command for your extension:
- In Mac OS: ./Contents/MacOS/ExManCmd ––install myextension.zxp
- In Windows: ExManCmd.exe /install myextension.zxp
Note: Currently, ExManCmd does not support encrypted extensions for enterprise use cases.
8. Check Where to Find it - Follow the instructions in the “Where to find it” section on the detail page. Some extensions may require you to carry out further steps to install.
This should install the add-on. You can verify the installation with this command:
Adobe Application Manager Free Download
- In Mac OS: ./Contents/MacOS/ExManCmd ––list all
- In Windows: ExManCmd.exe /list all